Zoho Desk Knowledge Base

Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer.

Zoho desk knowledge base.

It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses. Main course features of ca foundation course. Click the knowledge base kb module. Essential features of our class 11th course.

You can rename this category later. Map your help center to your own domain and make it a true extension of your brand. Essential features of our course for bba b com students. Edit the category name.

Welcome to escholars. The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems. Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly. Powered by zoho desk.

With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. You can choose to hide this category from being displayed to your customers in the help. Font size full width. The edit category window slides open from the right.

Typically articles can be confined to three states before they are published or. Customize your help center completely for each brand you support and set up different knowledge base articles for every brand. When you create a new department its associated category will be added to your knowledge base. With html and css you can mimic the look and feel of your website on your self service portals.

When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company. Get your questions answered share your ideas and promote active learning. Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base.

Click organize category under the manage kb sub menu. Make the following changes to the category. Hover your mouse pointer on a category and then click the edit icon.